TECHNICAL TRAINING MENU
INTERESTED IN SCHEDULING ONE OF OUR TRAININGS? OUR TECHNICAL SERVICE TEAM IS AVAILABLE TO OFFER THE FOLLOWING CLASSES:
MANUFACTURER-SPECIFIC TRAININGS:
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Introduction to the Amana or Goodman SD product line. How to properly install Air Handler and Loose Coil matches, dual fuel applications and with 3rd party gas furnaces. How to properly start up and commission the system. Set up the system with the proper settings for ultimate comfort and efficiency.
Cost - Free
Duration - 3.5 hrs
Locations - JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
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Introduction to the Bosch IDS product including product line up, applications, features and benefits. Installation training includes line set sizes, lengths, matchups, wiring, accessories, thermostat set up, diagnostic tool, parameter checks, dip switch settings, start up and commissioning. Bosch easy air app features and benefits.
Cost - Free
Duration - 1.5 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
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Introduction to the Bosch Ductless Product Line features and benefits. Applications training including Johnstone Supply Founders Group produced matchup tool. Installation training includes line set, sizing, lengths and refrigerant adder calculations. Installation best practices, differences between Bosch and other brands you may have installed in the past. Ease to remove the coil drain pan, blower motor and wheel for maintenance or future repairs. Parameter checks on indoor or outdoor unit for commissioning and troubleshooting.
Cost - Free
Duration - 1.5 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
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Introduction to the Coleman HH8 Heat Pump. How to choose your proper matchups with Air Handlers or Coil Only Matches. Installation of the system including wiring, thermostat set up, refrigerant charging, airflow set up and dip switch settings.
Cost - Free
Duration - 2 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
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This training focuses on Daikin Mini-Split troubleshooting including most common codes, error code retrieval, diagnostic practices and component testing. What are the recommended tools for successful Daikin Mini-Split troubleshooting. Introduction to the Daikin BTSC (Bluetooth D-Checker) monitoring tool. The BTSC allows you to see real time data on your phone or tablet including sensor values, EEV position, coil temperatures, compressor RPS, unit target values, room temperature, set points and more. Live D-Checker Demo on live equipment.
Cost - $30/person
Duration – 3 hrs
Location – JSFG Branch with Training Cart
Who Should Attend - Service Managers, Service Technicians, Install Managers, Installers, Owners
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Introduction to the Hisense brand and why Hisense is for your business. How to use the Johnstone Supply Founders Group produced Hisense Match up tool for ease of system match ups. Introduction to Hisense’s Unitary product line, flexibility of match ups and ease of installation. Learn how to properly install, start up and commission the product. Includes wiring, airflow set up, best practices, refrigerant charging, thermostat set up, diagnostic tool, parameter checks and dip switch settings.
Cost - Free
Duration – 2 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
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Introduction to the Hisense brand and why Hisense is for your business. How to use the Johnstone Supply Founders Group produced Hisense Match up tool for ease of system match ups. Introduction to the Hisense Ductless Product Line and all the types of units are offered. Installation best practices, differences between Hisense and other brands you may have installed in the past. Installation training for line set sizes, lengths and charge adders. Hisense Connect Life App features, connectivity and benefits.
Cost - Free
Duration – 2 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams
BASIC SYSTEMS TRAININGS:
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Basics of Heating Systems (primarily focused on Gas Heating and Heat Pumps), a detailed overview of all the components inside a furnace and the main differences that make a Heat Pump a Heat Pump. Troubleshooting the components found in the furnace and learning a proper process for troubleshooting a system.
Cost- $30/person
Duration - 3 hrs
Location - JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians
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Basics of the refrigeration cycle, superheat, sub cooling, components, state and pressures. Deep dive into components of an Air Conditioner and Heat Pump. How to troubleshoot problems with those components. Troubleshooting the whole system not the symptom. Importance of airflow, refrigerant charge, installation practices, maintenance to maintain max performance and comfort.
Cost- $30/person
Duration - 3 hrs
Location - JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians
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This class is focused on teaching general practices for installation of Mini Splits. This teaches the attendees how to efficiently install a 1:1 Wall Mount Mini Split. How to find product details for various brands along with how to pick the right unit for the job. An introduction to How to Troubleshoot Mini Splits is included with this class.
Cost- $30/person
Duration - 3 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians
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This class is focused on teaching the basics of wiring diagrams and electrical circuits. This class features 8 Electrical boards that help teach attendees how to wire up circuits and better understand high and low voltage. Attendees are encouraged to bring their volt meters with them to also help them become more familiar with their own tools.
Cost - $80/person
Duration - 3 hrs
Location – JSFG Branch preferred (mostly need tables and lots of power outlets)
Who Should Attend - Install and Service Managers, Installers, Service Technicians
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This class is focused on residential retrofit applications. It will cover, what static pressure is, how to check static pressure, duct design, how to use a ductulator and how to fix duct work in a limited capacity that improves systems. This class features a live demo table top static pressure test.
Cost - $50/person
Duration - 3 hrs
Location – Branch Location or Travelable Just Needs a large Screen
Who Should Attend - Install and Service Managers, Installers, Service Technicians, Sales Teams, Owners
OTHER TRAININGS:
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Why a strong maintenance program is heathy for your business. How to grow your company through a maintenance program. How to build value for your company, profit short term and long term. How to open your product offering to your customers in a way that benefits your customers, health, peace of mind and protects their investment. How to build a solid checklist to be extremely thorough and build value with your company. How to effectively communicate your checklist, findings, and performance testing. Offering options to your customers for preventive repairs, safety offerings and system upgrades in a way that your homeowner can understand. Build trust and long standing relationships with your customers.
Cost - $25/person
Duration - 2 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Service Managers, Service Technicians, Sales Teams, Owners, Dispatchers, CSR’s, Administrative
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This training was built for Sales/Technicians focused on better communication and helping with Troubleshooting, this class will take you through different aspects of a service call and exercise the skill sets that are needed to create positive and successful interaction with customers. Attendees will be taught how to think differently and how to present to homeowners to strengthen or create the skill sets needed.
Cost - $50/person
Duration - 4 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Who Should Attend - Service Managers, Service Technicians, Sales Teams, Owners
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This training focuses on why Universal parts vs OEM. How to save money fixing the unit while on the job site rather than having to come back to fix the unit which costs more time and money. This training also talks about which apps to download to help find the correct parts as well as the apps to use to program your boards. Introduction to Universal Furnace Boards, Universal Defrost Boards, Universal Motors, Universal Pressure Switches and Universal Capacitors and more.
Cost - Free
Duration – 2 hrs
Location – JSFG Branch or Offsite Location w/ Large Screen
Talking points – What type of parts to fully stock service vans for single day service repairs. Universal Parts List supplied at the end of the class. Universal Parts Resource webpage link supplied by QR code after the class. What apps are available from the universal parts manufacturers for cross reference, installation and match up tools.
Who Should Attend - Owners, Service Managers, Service Technicians